Privacy Policy Statement

Your trust is important to us. This policy explains how Zelorivaniqua collects, protects, and uses your information, respecting Malaysian and international data privacy laws.

Information We Collect

We gather data to provide tailored route guides and enhance your experience. The information collected includes:

• Personal details you provide such as your name, email, and travel preferences when contacting us or requesting support
• Device, browser, and location data to optimize your website experience and navigation functions
• Usage information such as visited pages, routes selected, and interactions with site features
• Any communications or feedback you send to help us improve our services and support

How We Use Your Data

We use your information to provide relevant guides and improve support. Uses include:

• Customizing and updating route recommendations to suit different needs and interests
• Communicating with you about service updates or changes to the platform
• Enhancing site security and protecting against fraud or misuse
• Analyzing website traffic and guide usage to improve functionality and user support

Legal Basis for Processing

We comply with Malaysian and global privacy regulations, using your information only for valid, lawful purposes.

We process personal data under the principles of necessity, consent, contractual obligation, and legitimate interest under international and Malaysian law.

Information Sharing

We never sell your data. Information may be shared only:

• With service partners who help us operate our platform, always under strict privacy requirements and for limited, stated purposes
• If required by law or regulatory authorities in Malaysia or other relevant jurisdictions
• To protect site integrity, address violations, or respond to urgent safety and security needs

Data Security

Your information is protected with secure technology, regular access reviews, and staff training. While no method is entirely risk-free, we maintain strong controls and respond quickly to any incidents. If a breach occurs, we act transparently and notify affected users as required by law.

Your Rights

You have rights under privacy law to manage and access your personal information.

• Request a copy of your personal data or information held by us
• Request corrections to inaccurate or outdated data about you
• Request data deletion or restrict processing of your information, subject to legal exceptions
• Express concerns to a privacy regulator or our contact if you feel your information is not handled fairly

Cookies

Cookies enhance your browsing and provide essential website features. For more, see our Cookie Policy.

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Contact Us

For privacy concerns or data access requests, reach our team using the details below.

Policy Changes

We may update this policy. All changes will be posted with a new date. Please review regularly for updates.